Thermal spraying equipment after-sales service solutions
Zhengzhou thermal spraying machinery co., LTD.; as supersonic flame spraying equipment industry experts, has been to high quality, high efficiency of the escort service system for customer's use of work, we over the years accumulated a very rich experience in equipment operation and maintenance, to help customers in the first time handle and solve various problems, choose zhengzhou set, at the same time you also will get a very satisfactory after-sales service.
The warranty servicecommitment
? Product warranty time:
Warranty period for the installation and debugging qualified catch-up12Months, the warranty period, because quality problem caused by the fault, we free replacement parts, materials or equipment, warranty, if the quality problem caused by the fault, we only charge you for replacement parts, materials or equipment cost, among themPLCThe quality assurance4Years.
? Warranty period:
a) Maintenance response time: failure, we5Minutes to contact the customer,1Hours, give a solution,36After hours arrived at the scene, technical personnel arrived at the scene4Hours to repair failure.
b) Inspection services: every quarter for an engineering quality inspection, and provide a written report to the tenderee, inspection include: equipment intact appearance, power supply is normal, whether the program is normal, pressure gauge and flow meter is normal, the system software function is working correctly, and establishing equipment maintenance records;
c) Telephone support services: to provide7X24Hour hotline support services, responsible for providing technical problem solution and technical guidance;
d) The remote service: provide remote measurement service,1Hours to respond to customer demand, 2Hours to provide solution, if not solve,36Hours to arrange professional and technical personnel rushed to the scene to maintain.
e) Parts replacement services: free replacement due to the defects of raw material and manufacturing process of the failed parts;
f) Standby machine service: if can't repair the fault within the prescribed time limit, provide a backup device to replace the fault equipment.
g) Quarterly report service: each quarter to the tenderee or the end user to provide services related statistics report.Contents include: the overall operation of equipment, the equipment failure analysis and improvement measures, the service of the overall situation, the next step of work plan and Suggestions;
? Warranty to provide paid services for life
Outside the warranty period, provide paid maintenance services, charge for the spare parts cost, the price is not higher than the bid parts.
Outside the warranty period, if there is new and improved the software of the device, or add new functions to adapt to the latest version, which is formed by the latest standards are provided free of charge to the buyer for life in time to upgrade, use;
? Spare parts supply security
My company perennial with various kinds of spare parts for consumables, such as protection of customer timely.
